> For the complete documentation index, see [llms.txt](https://tradible.gitbook.io/tradible/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://tradible.gitbook.io/tradible/resources/faq.md).

# FAQ

#### Are the trading cards on the marketplace redeemable?

Yes. Every trading card listed on Tradible is backed by a real physical card stored in our vault and is redeemable at any time.

If you own a card, you will see a **Redeem** button next to it in your Tradible inventory.\
To save on shipping costs, we recommend redeeming multiple cards in a single request when possible.

You can also start a redemption directly from your account or via the redemption request forms on **tradible.io**.

#### Can I redeem tokenized trading cards?

Yes. All tokenized trading cards on Tradible are redeemable for the underlying physical card.\
There is **no minimum** number of cards required to redeem.

#### Where are my trading cards stored?

All trading cards are stored with our professional vaulting partners in **North America** under institutional / bank-grade security.

This includes secure facilities with controlled access, 24/7 monitoring, and processes designed specifically for high-value collectibles.

#### Who pays for shipping?

We treat shipping in two parts:

* **Sending cards to the vault (onboarding):**
  * For users within the **United States**, Tradible covers the cost of shipping your trading cards into the vault.
  * International users will pay a shipping fee to send cards to the vault. We do not profit from this fee.
* **Redeeming cards from the vault (shipping back to you):**
  * When you redeem, **shipping costs are paid by you** (the redeemer).
  * The exact cost depends on your location and distance from our vault.

To reduce costs, we recommend redeeming and shipping multiple cards together when it makes sense.

#### Do you ship internationally?

Yes. Tradible ships trading cards internationally to most destinations.

* Shipping fees and delivery times will vary depending on your country and chosen shipping option.
* Duties, taxes, and import fees (if any) are the responsibility of the recipient.

Final costs and options will be shown during the redemption/checkout process.

#### How quickly will I receive my digital token after sending in my physical card?

Timing depends on how quickly your card arrives and is processed at the vault.

* Once your trading card is **received and checked in** by our vaulting partner, the corresponding digital token will typically be generated and deposited into your Tradible account **within about one week**.
* Processing times may vary slightly based on volume and our vault partner’s workflow.

You’ll be able to track the status of your submission from your Tradible account.

Got questions about trading cards, vaulting, or redemption?\
Connect with our community on **Discord** and **Twitter**, or reach us directly at **<hello@tradible.io>**.


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